Privacy policy

This Privacy Policy describes how Maroon House ("we," "us," or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from our website. This policy is in compliance with the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020.

1. Collection of Personal Information

When you interact with our website, we collect certain information to enhance your experience and process your orders.

  • Device Information: We automatically collect data such as your web browser version, IP address, time zone, and cookie information. This helps us load the site accurately and perform analytics to optimize our platform. This information is collected via cookies, log files, and other tracking technologies.

  • Order Information: When you make a purchase, we collect your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). This is essential to fulfill our contract with you, process payments, arrange shipping, send invoices, and screen for potential risks or fraud.

  • Customer Support Information: If you contact us for support, we may collect information necessary to resolve your query effectively.

2. Sharing Your Personal Information

We share your Personal Information with trusted service providers to help us deliver our services and fulfill our contractual obligations to you.

  • We use Shopify to power our online store.

  • We share information with our payment gateways to process transactions and with shipping partners to arrange for delivery.

  • We may share your Personal Information to comply with applicable Indian laws and regulations, respond to a lawful request for information, or otherwise protect our rights.

3. Using Your Personal Information

We use your personal information to provide our services, which includes offering products for sale, processing payments, fulfilling your order, and keeping you updated on new products, services, and exclusive offers.

4. Security of Your Personal Information

We protect your personal information with industry-standard security measures, including Secure Sockets Layer (SSL) encryption, to prevent loss, theft, and unauthorized access or modification. While no method of electronic transmission is 100% secure, we are committed to complying with all applicable Indian laws regarding data protection and breach notifications.

5. Cookies

A cookie is a small file downloaded to your device when you visit our site. Cookies help improve your browsing experience by allowing the website to remember your actions and preferences (like login details). We use functional, performance, and advertising cookies. You can manage cookies through your browser settings, but please note that blocking them may impact your user experience.

6. Minors

This website is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from minors. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request its deletion.

7. Retention of Data

When you place an order, we will retain your Personal Information for our records unless you ask us to erase it. We hold this information to comply with our legal and reporting obligations under Indian law.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review it periodically.

9. Grievance Officer

In accordance with the Information Technology Act, 2000, and the rules made thereunder, the name and contact details of the Grievance Officer are provided below. For any questions, complaints, or concerns regarding your privacy, please contact us.