Shipping and Delivery Policy

Last Updated: August 1, 2025

At Maroon House, we are committed to delivering your skincare essentials safely and promptly. This policy outlines our shipping and delivery procedures.

1. Shipping Coverage

2. Shipping Charges

2.1 Free Shipping

• Free shipping on all orders above ₹999
  

• Applicable to all serviceable locations in India
  

2.2 Standard Shipping

• Orders below ₹999: ₹50 shipping fee
  

• Charges are automatically calculated at checkout
  

2.3 Express Delivery

• Express delivery available in select metro cities
  

• Additional charges may apply (calculated at checkout)
  

3. Processing Time

3.1 Order Processing

• All orders are processed within 1-2 business days
  

• Orders placed after 6 PM or on weekends will be processed the next business day
  

• During peak seasons or sales, processing may take up to 3 business days
  

4. Delivery Timeline

4.1 Standard Delivery

• Metro Cities: 2-4 business days
  

• Tier 2 Cities: 3-5 business days
  

• Tier 3 Cities: 4-7 business days
  

• Remote Areas: 5-10 business days
  

4.2 Express Delivery

• Available in Delhi NCR, Mumbai, Bangalore, Chennai, Hyderabad, Pune, and Kolkata
  

• Delivery within 24-48 hours (subject to availability)
  

5. Order Tracking

5.1 Tracking Information

• You will receive an email with tracking details once your order is shipped
  

• Track your order using the tracking number provided
  

• Real-time updates available through our logistics partner's website
  

6. Delivery Process

6.1 Address Requirements

• Ensure your delivery address is complete and accurate
  

• Include landmark details for easier location
  

• Provide an active phone number for delivery coordination
  

6.2 Delivery Attempts

• Our delivery partner will make up to 3 delivery attempts
  

• If delivery fails after 3 attempts, the order will be returned to our warehouse
  

• Re-delivery charges may apply for subsequent delivery attempts
  

6.3 Recipient Requirements

• Someone must be available to receive the package during delivery hours
  

• Valid ID proof may be required for high-value orders
  

• Packages cannot be left unattended
  

7. Cash on Delivery (COD)

7.1 COD Availability

• Available for orders up to ₹5,000
  

• Additional COD charges of ₹50 apply
  

• Subject to serviceability in your location
  

7.2 COD Requirements

• Exact amount should be ready at the time of delivery
  

• COD orders require phone verification before dispatch
  

8. Shipping Restrictions

8.1 Product Restrictions

• Certain products may have shipping restrictions due to regulatory requirements
  

• Restricted items will be clearly marked during checkout
  

8.2 Location Restrictions

• Some remote locations may have limited delivery options
  

• Serviceability will be verified during checkout
  

9. Delays and Force Majeure

We are not responsible for delays caused by:

• Natural disasters, strikes, or political unrest
  

• Customs clearance (if applicable)
  

• Incorrect or incomplete delivery addresses
  

• Public holidays or festivals
  

10. Damaged Packages

• If you receive a damaged package, do not accept delivery
  

• Contact us immediately at hello@maroonhouse.in
  

• We will arrange re-shipment at no additional cost
  

11. Contact for Shipping Queries

For any shipping or delivery questions:

• Email: hello@maroonhouse.in
  

• Phone: +91 7827996043
  

• Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST
  

Note: All policies are subject to change without prior notice. Please refer to our website for the most current version of our policies. For any clarifications or disputes, our customer service team is available to assist you.